jlbe Casino
Privacy Policy

jlbe Casino is an online gaming platform serving Filipino players across the Philippines. As part of delivering our services — including slots, live dealer casino, bingo, and sports betting — jlbe necessarily collects and processes personal information about the players who use our platform. We understand that your personal data is sensitive, and we take our obligations under Philippine law seriously.

This Policy applies to all personal data processed by jlbe in connection with your use of the jlbe platform, the jlbe Login page, account management, payment processing, customer support, and marketing communications. It applies regardless of whether you access jlbe via a desktop browser, mobile browser, or any other device.

We encourage you to read this Policy in full so you understand exactly what data jlbe holds about you and why. If you have questions, jlbe's Data Protection Officer (DPO) contact details are provided in Section 14.

For the purposes of the Data Privacy Act of 2012, jlbe Casino is the Personal Information Controller in respect of the personal data collected through the jlbe platform. This means jlbe determines the purposes and means by which your personal data is processed.

jlbe operates under PAGCOR oversight and is subject to PAGCOR's data governance requirements in addition to those of the NPC. Where PAGCOR directs jlbe to collect or retain specific player data as a condition of its license, such collection is a legal requirement and cannot be refused by players without forfeiting platform access.

The following table sets out the categories of personal data jlbe collects from players, together with the specific data types within each category:

jlbe does not collect sensitive personal information beyond what is strictly necessary for age/identity verification and AML compliance. jlbe does not process biometric data, health information, or political/religious affiliation data.

jlbe collects personal data through the following channels:

• Direct Collection: Information you provide when registering a jlbe account, completing KYC verification, making deposits or withdrawals, setting responsible gaming preferences, or contacting jlbe support via live chat or email.
• Automated Collection: Technical data collected automatically when you access the jlbe platform, including IP address, device information, browser type, and session data, collected via server logs and first-party cookies.
• Payment Processors: Transaction reference data received from GCash, PayMaya, BPI, BDO, and Metrobank when you make deposits or withdrawals. jlbe does not store full payment account credentials — only the reference identifiers necessary for transaction reconciliation and withdrawal processing.
• Identity Verification Partners: Where jlbe uses approved third-party services to assist with KYC document verification, data is processed by those partners under strict data processing agreements in compliance with the Data Privacy Act.
• PAGCOR Reporting Systems: Certain player data is transmitted to PAGCOR's reporting systems as a mandatory condition of jlbe's operating license. This includes transaction data and gaming activity records.

jlbe uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your jlbe Casino account, including the jlbe Login authentication system.
• Identity and Age Verification: Verifying that you are who you say you are and that you meet the 21+ age requirement mandated by PAGCOR. This is a legal obligation jlbe cannot waive.
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. Matching your wallet balance with incoming and outgoing payment records.
• Gaming Operations: Delivering the games and betting markets available on the jlbe platform. Maintaining game session records for dispute resolution and auditing purposes.
• Regulatory Compliance: Complying with PAGCOR reporting requirements, Philippine Anti-Money Laundering Act (AMLA) obligations, and any other applicable Philippine law.
• Responsible Gaming: Monitoring gambling behaviour patterns to identify potential problem gambling and, where appropriate, proactively contacting players to offer responsible gaming support. Managing self-exclusion, deposit limit, and cool-off requests.
• Customer Support: Responding to your enquiries, resolving disputes, and providing account-related assistance via live chat and email.
• Security and Fraud Prevention: Detecting and preventing fraud, multi-accounting, money laundering, unauthorized account access, and other prohibited conduct as defined in jlbe's Terms & Conditions.
• Platform Improvement: Analysing aggregated, anonymized usage data to improve the performance, design, and features of the jlbe platform. Individual player data is not used for this purpose without anonymization.
• Marketing Communications: Sending promotional offers, bonus announcements, and gaming news to players who have opted in to receive marketing communications. Players may withdraw consent at any time via account settings or by contacting support.

Under the Data Privacy Act of 2012, jlbe processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jlbe (i.e., the Terms & Conditions) — including account creation, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Cybercrime Prevention Act, and other applicable Philippine laws.
• Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and dispute resolution, where jlbe's interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

jlbe does not sell, rent, or trade your personal data. We share player data only in the following limited circumstances:

• PAGCOR: jlbe is required to submit transaction records, gaming activity reports, and player data to PAGCOR as a condition of our license. This is a legal obligation.
• Anti-Money Laundering Council (AMLC): jlbe reports suspicious transactions to the AMLC as required by the Anti-Money Laundering Act. In cases of investigation, jlbe may be required to disclose player records to the AMLC or other law enforcement authorities under a valid legal order.
• Payment Processors: jlbe shares the minimum necessary data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. These processors act under their own data privacy policies and applicable regulations.
• KYC Verification Providers: Where jlbe uses third-party services to assist with document verification, those providers process identity documents under data processing agreements that require compliance with the Data Privacy Act.
• Game Software Providers: jlbe's game providers may receive anonymized session identifiers necessary to deliver their games. They do not receive your full identity or financial data.
• Professional Advisors: jlbe's legal counsel, auditors, and compliance advisors may access player data on a need-to-know basis and are bound by professional confidentiality obligations.

All third parties with whom jlbe shares personal data are required to maintain its confidentiality and to use it only for the specified purpose. jlbe does not authorise third parties to use your data for their own marketing purposes.

The jlbe platform uses first-party cookies and similar technologies to operate the site, maintain your login session, and analyse platform performance. jlbe does not use third-party advertising cookies or tracking pixels that send your data to external advertising networks.

jlbe uses the following types of cookies:

• Strictly Necessary Cookies: Required for the jlbe platform to function. These include session cookies that maintain your login state after you sign in via the jlbe Login page. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymized data about how players use the platform — pages visited, time spent, error occurrences — to help jlbe improve the experience. No personally identifiable information is contained in performance cookies.
• Functionality Cookies: Remember your preferences such as language settings and responsible gaming notification preferences, so you don't have to reset them every visit.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to jlbe Casino. jlbe's cookie implementation is reviewed periodically to ensure compliance with the Data Privacy Act and NPC guidelines.

jlbe retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the minimum retention periods required by PAGCOR and Philippine law. The key retention periods are as follows:

• Account Data: Retained for the duration of your active jlbe account plus 5 years following account closure, as required by PAGCOR audit retention requirements.
• Transaction Records (Financial): Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• Gaming Activity Logs: Retained for 5 years in accordance with PAGCOR regulations.
• KYC Documents: Retained for 5 years from account closure. Originals are stored in encrypted form; access is restricted to compliance personnel.
• Support Communications: Retained for 3 years from the date of the communication to support dispute resolution and quality assurance.
• Marketing Consent Records: Retained for the duration of the consent plus 2 years following withdrawal of consent, as evidence of lawful processing.

Following the expiry of applicable retention periods, jlbe permanently deletes or irreversibly anonymizes the relevant personal data. Active accounts that have been voluntarily closed by players are anonymized within 90 days, subject to the above minimum legal retention periods.

Under the Data Privacy Act of 2012 and the NPC's implementing rules, you have the following rights with respect to your personal data held by jlbe:

To exercise any of the above rights, contact jlbe's Data Protection Officer via live chat or the support email address listed in Section 14. jlbe will respond to all valid data rights requests within 15 business days. Some rights may be limited where jlbe is required to retain data under PAGCOR regulations or Philippine law.

If you are not satisfied with jlbe's response to a privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

jlbe implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlbe's servers.
• Encryption at rest for all stored personal and financial data.
• Industry-standard password hashing (bcrypt or equivalent) for all stored account credentials. jlbe staff cannot view your password in plain text.
• Two-factor authentication (2FA) available to all players via account settings.
• Role-based access controls limiting staff access to personal data to those with a demonstrable need to know.
• Regular penetration testing and vulnerability assessments of the jlbe platform infrastructure.
• Server-side session management with automatic logout after periods of inactivity.
• Suspicious login detection that alerts players via SMS when access from a new device or unusual location is detected.

While jlbe employs robust security practices, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their jlbe accounts, enable 2FA, and avoid logging in on shared or public devices.

jlbe Casino is strictly for persons who are 21 years of age or older. jlbe does not knowingly collect personal data from individuals under the age of 21. Access to the jlbe platform — including the jlbe Login page — by persons under 21 is strictly prohibited under PAGCOR regulations and jlbe's Terms & Conditions.

Where jlbe discovers that an account has been registered by a person under 21, the account will be immediately suspended, all personal data associated with the account will be deleted (subject to any mandatory legal reporting obligations), and PAGCOR will be notified as required. The matter may also be reported to relevant Philippine authorities.

If you believe a person under 21 has registered or is using a jlbe account, please contact jlbe support immediately via live chat or the support email in Section 14.

jlbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via SMS or the email address on file at least 7 days before the changes take effect.

The updated Policy will always be available at jlbe.asia/privacy-policy. Continued use of the jlbe platform after the effective date of a revised Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you should cease using jlbe and close your account before the effective date.

The date at the top of this Policy indicates when it was last reviewed and updated. jlbe maintains a record of previous Policy versions, which is available on request from the Data Protection Officer.

For all privacy-related enquiries, data rights requests, or complaints, please contact jlbe's Data Protection Officer (DPO) using the following channels. Note that contact details are provided as plain text and are not clickable links.

• DPO Contact — Email (plain text): [email protected] — mark the subject line as "DPO — Privacy Inquiry"
• Live Chat: Available 24/7 via the jlbe platform after logging in. State that your query relates to the Privacy Policy and you will be routed to the compliance team.
• Response Time: Privacy inquiries are acknowledged within 2 business days and substantively resolved within 15 business days.

If you are not satisfied with jlbe's handling of your privacy request, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. jlbe cooperates fully with NPC investigations and inquiries.

For general account support, please visit our FAQ page or contact jlbe support via live chat. For information about our platform and responsible gaming commitment, please see our About Us and Responsible Gaming pages.